Mobile Apps in Asia : Where would you put your money?

Mobile Apps in Asia : Where would you put your money?

Of course we have heard – ‘Mobile is the future’. But the question is Where? How ? Why?
Line, Whatsapp, We Chat and Kakao Talk are the most prominent apps in the region.
But If you had the power to decide, where would you put your money?

Here is the quick rule of thumb to know which platform to be on. Do note that this analysis is just done on the basis of # of users and market capitalisation metrics (as of today):

1) China, Malaysia: We Chat
2) Japan and Thailand: Line
3) South Korea: Kakao Talk

Now, if you ask me where I where I would put money, I’d say, We Chat.

The reason is simple: When you put money in an ecosystem, people don’t leave. We Chat has been succeeding in creating a powerful ecosystem with virtual wallet integration.

In the region, We Chat gave users the opportunity to give Hong Bao (red envelopes) to their relatives through the app. The campaign was a huge success with over 5 million users giving gift envelopes with different amounts of money to their relatives.

We Chat is also looking at providing capabilities to pay for ‘taxis’ or go ‘dutch’ in restaurants. In spite of We Chat facing increasing scrutiny from banking regulators over their use of virtual wallets and payment apps, I believe that introducing money into the ecosystem will ensure that users don’t switch to other competing apps.

And of course, like all messaging apps, it is inevitable that we will be there because all our friends are there too!

Without a doubt, you don’t want to pay your friend 6 dollars and 45 cents in Cash when all your friends split the cost of the meal on We Chat.

STAEDTLER – Leo Burnett

STAEDTLER  - Leo Burnett

I am biased towards videos, but this print ad really made me stop and think.

Today, all of us have started to use digital sketch pads to draw, doodle and squiggle. However, this smart ad reminds all of us where these design icon originated from – Simple pencil and paper.

This ad is pure genius. Afterall, this is where it all begins…

The real scene with Facebook Contests

The real scene with Facebook Contests

Some time back, face book users were not allowed to like or share photos to be able to enter a contest. But now, that has changed.

On August 27th 2013, Facebook announced that they changed the terms of the pages to make it easier for all sizes of businesses to run contests and promotions on their timelines. (Yaay!)

Finally now small businesses can:
1) Collect entries by having users post on the page or comment/ like a page post
2) Collect entries by having users message the page
3) Utilize likes as a voting mechanism

Here is a quick summarized list of what you can and cannot do:

What You Can Do:
1) Require people to like a post and/or comment on a post to be entered
2) Require that someone post something directly on your timeline to enter (could be a text post or a photo)
3) Use likes as a voting method (either liking a post or photo on your timeline)
4) Require that someone message your page to enter
5) Announce the winner of the contest on your page
6) Require that to win the prize, entrants come back to your page to see who has won the contest
7) Use a Like button plugin on a website as a voting mechanism
8) Use an app plugin to post an entry to your contest directly on your page
9) Run your contest through a Facebook app

What You Can’t Do:
1) Require that people share a post or photo to be entered
2) Require someone to post something on their own personal timeline or a friend’s timeline to enter
3) Require people to tag themselves in a photo to either vote or enter
4) Have anyone who likes your page be entered to win (contest does not take place on the timeline)

Hopefully, this table makes it quite easy to understand the new terms and conditions for face book contests. Personally, I am glad that we are back to simply liking and sharing photos and posts. Face book apps are complicated and costly. Apps are something that only big businesses (with big budgets) can use. For the rest of us, (thankfully) the sun is still shining @Facebook.com :)

Krungsri Bank (Thailand) introduces Condo Vending Machines

Krungsri Bank (Thailand) introduces Condo Vending Machines

Understanding consumer behavior is one of the most essential keys to any successful marketing campaign. Lowe and Partners (marketing agency) was able to innovatively send out an integrated brand message to their target market – young Thai working adults looking to stay in budget condos.

In Bangkok, it takes approximately 2 hours to reach one’s work place due to the intensive traffic. Therefore, a lot of people prefer the sky train as a mode of transport. Lowe and Partners saw this as an opportunity to get closer to their target market.

During their research, Lowe and Partners understood that buying a condo is a low priority for these young busy individuals who would generally stay with their parents. Krungsri Bank wanted to give these young individuals a chance to own their own condo by giving them a 100 loan to value with fast approval. Therefore, instead of taking the consumers to the bank, they took the bank to the consumers. Lowe and Partners installed Condo Vending Machines at key sky train stations where commuters could simply scan a QR code of a condo to get information about the Condo and the mortgage loan that Krungsri Bank was offering.

Condo vending machines gave commuters the ability to buy a condo as easily as they could buy a bag of chips. This concept in itself is not just novel but integrated with the key marketing message of Krungsri Bank.

Ofcourse, no campaign is complete without support media. Lowe and Partners choose exactly “on the move” support media to further intensify the core message to the specific target market.

Condo Vending Machines is an innovative marketing concept which promotes the core campaign message. With a limited marketing budget of hardly $200,000(USD), the campaign was able to increase the number of applicants by 40%.

The vending machine concept to sell condominiums is surely an innovative campaign with a definate high recall value. As promised, Krungsri Bank surely changed a longer commute to a short journey home.

Krungsri Bank (Thailand) introduces Condo Vending Machines

Krungsri Bank (Thailand) introduces Condo Vending Machines

Understanding consumer behavior is one of the most essential keys to any successful marketing campaign. Lowe and Partners (marketing agency) was able to innovatively send out an integrated brand message to their target market – young Thai working adults looking to stay in budget condos.

In Bangkok, it takes approximately 2 hours to reach one’s work place due to the intensive traffic. Therefore, a lot of people prefer the sky train as a mode of transport. Lowe and Partners saw this as an opportunity to get closer to their target market.

During their research, Lowe and Partners understood that buying a condo is a low priority for these young busy individuals who would generally stay with their parents. Krungsri Bank wanted to give these young individuals a chance to own their own condo by giving them a 100 loan to value with fast approval. Therefore, instead of taking the consumers to the bank, they took the bank to the consumers. Lowe and Partners installed Condo Vending Machines at key sky train stations where commuters could simply scan a QR code of a condo to get information about the Condo and the mortgage loan that Krungsri Bank was offering.

Condo vending machines gave commuters the ability to buy a condo as easily as they could buy a bag of chips. This concept in itself is not just novel but integrated with the key marketing message of Krungsri Bank.

Ofcourse, no campaign is complete without support media. Lowe and Partners choose exactly “on the move” support media to further intensify the core message to the specific target market.

Condo Vending Machines is an innovative marketing concept which promotes the core campaign message. With a limited marketing budget of hardly $200,000(USD), the campaign was able to increase the number of applicants by 40%.

The vending machine concept to sell condominiums is surely an innovative campaign with a definate high recall value. As promised, Krungsri Bank surely changed a longer commute to a short journey home.

Nestle uses brain waves to create art

Nestle uses brain waves to create art

“Have a break. Have a Kit Kat!” is Kit Kat’s tagline that all of us are extremely familiar with.

Nestle Kit Kat found an innovative way to show their target audience (Youth between 18- 24 years old) as to why they should take a break and why they should have a Kit Kat.

Nestle wired up students to headsets to track their brain waves and create art. Depending on the relaxation level of the individual different color schemes and shapes are formed on the screen.

Half way through the activity, Nestle prompted us to eat a Kit Kat and see how the relaxation levels change thus forming new brain art pieces.

Participants who entered the brain booth also got to take home a personalized piece of brain art they created.

“Break Art by Kit Kat is the first time a brand has managed to showcase how having a break has physical changes to one’s brain waves, and this further strengthens the Kit Kat message that taking breaks is important and good for you,” said Magdalene Tan, group brand manager for Nestle Singapore.

The campaign also tied well to social media where an app measured a person’ smile and encouraged Kit Kat consumers to create their break art at home.

Today, brands are increasingly relying on technology to be more innovative in their marketing campaigns. The ‘Break Art’ by Kit Kat campaign surely is an extremely novel way to reinforce Kit Kat’s core brand message to their target audience.

For me, the next time I take a break, I will surely think about having a Kit Kat !

Smart Bins – New targeted advertising tool

Smart Bins - New targeted advertising tool

Today, We live in a smart world. After smart phones and smart TV’s, the new development in the world of marketing is “Smart Bins”.

Yes, that’s right. Something as simple as a trash box is now a high technology bin that has gadgets to track cookies in the real world in real time.

These bins record a unique identification number, known as a MAC address, for any nearby phones and other devices that have Wi-Fi turned on.

Ofcourse, the debate about digital targeted messages still holds true. This includes intrusion of privacy e.t.c. (But at least, we see ads of things that are relevant)

The smart phone is truly the closest you can get to a consumer. Renew (the start up behind the idea) surely will change the face of trash bins ( Quite literally so! )

Music Jingle’s cool logo

Music Jingle's cool logo

Music Jingle is a music composing company that also conducts music shows.

I love the description of the logo at the bottom. It is surely some great amount of though and design into it. Today, new companies are spending a huge amount of time just finalizing their brand logos. This one is not only meaningful but also has a high recall value too.

Could you find all the symbols in the logo? I surely cannot seem to find anything about the company online yet. (They definitely need a website up for people who are intrigued by the cool logo) :)

Brand honesty in Singapore – Rare but true!

Brand honesty in Singapore - Rare but true!

In early June, Scoot launched a “virtual flight” for customers with smart phones. The winner of the world’s longest virtual flight was guaranteed a grand prize of $20,000 and a year of free flights. 7000 contestants logged into the game where they had to tap a button every sixty seconds. The last person on the flight would be declared the winner.

This whole contest was a perfect recipe for great brand engagement in a tech-loving Singapore! However, that technology was exactly what failed the entire contest. Participants were continuously dropped out of the flight due to “technical glitches”. Eventually only 2000 out of the 7000 people were able to participate.

This stunt immediately backfired on Scoot where the facebook page witnessed an uproar of negative comments many extending to services provided on the real aircraft itself. Eventually, neither the server nor Campbell Wilson(CEO) could take the load.

However, recently, Campbell did something that most PR and communications agencies have not been doing i.e. being honest.

Scoot admitted it made a mistake, hosted live chats with the community and relaunched the game again.

The online community truly appreciated the brand’s honesty and showed it’s true appreciation and support.

Moral of the story: You cannot engage with your community without sharing a mutual relation of honesty and respect. Brands can no longer hide the truth. So the best thing to do is to embrace it because people will love you for it! Cheers to Scoot!

Google AdCamp Singapore!

Google AdCamp Singapore!

30 students were selected from tertiary institutions to attend the first AdCamp at Google Singapore.

Insights about digital marketing were shared by the very best at Google Singapore. It was surprising to understand how a lot of “Googlers” (employees at Google) referred to Google as an advertising company. AdWords by Google is how Google makes most of its revenue as a company.

We got to learn insights about the life in a day of a “Googler” and how the transparency is such an integral part of the company culture.

One of the most important learning points of the camp was to understand how to make an effective sales pitch to a potential client.

Apart from AdWords, YouTube, Chrome and other Google Products, we learnt about important trends in consumer behavior (use of multi-screens), digital marketing and the rise of mobile marketing.

One of the most important learning lessons that I took back home was the importance of genuinely wanting to make a difference in the lives of people.
Everybody I interacted with Google definitely had the same shared value system. (To a large extend, it is self selecting and of course Google is extremely selective in the hiring process).

TGIF is one of the most interesting company cultures where Larry Page (CEO) has an open discussion with everybody in the Mountain View Head office. All Googlers throughout the world are invited to attend this conversation where they are encouraged to ask questions to the CEO. These questions can be quite challenging but it is so important for accountability to diffuse from top down.

I met a lot of interesting people who were full of life. It was a great time to interact with people from other schools and really understand different perspectives on marketing.

All in all, the AdCamp experience really inspired me to continue being a genuine person and not to be afraid of it.  There are companies like Google out there who truly appreciate you for who you are.

Starbucks trending with Instragram in Singapore

 

instagramstarbucks

Everyone in Singapore loves Instagram! And more so, we all love to take photos of everything we eat or drink.

Starbucks Singapore leveraged on this trend and seems to come up with a fabulous marketing campaign.

Anyone buying a starbucks coffee can collect one of these “Instragramable Coffee coasters” (named by me) to put their coffee on it to take a photo :)

All the coffee drinker and “instragramer” has to do is to simply pop up the relevant icons he/she wants such as the photo of the frappuccino, green tea latte, #ilovewhitechoc (for their white chocolate pudding drinks), or funny summer icons such as bikinis, skateboards or scuba diving instruments.

Innovation in marketing isn’t just about coming up with a radical new concept. Sometimes, it is best to join a trend and create something even more exciting of it.

In most cases with marketing, the trend is your friend. The trick is how you can leverage on this to make your brand even more exciting to engage with.

This one is surely “coffee for thought”.

Coke wishes us Ramzan Mubharak

Coke wishes us Ramzan Mubharak

The Ramzan (Ramadan) month of fasting is observed by muslims around the world.

Fasting during this period is regarded as one of the five pillars of Islam.

The hands create the outline for the bottle of the coke also signifies the position of the hands while reading the holy Quran.

Through this simple yet meaningful ad, Coke cherishes all the people attached to its brand.

Demystifying Facebook Insights

Demystifying Facebook Insights

Here is a list of 5 most important facebook jargon everyone should understand in order to use facebook insights:

1) “Reach”: Whenever facebook says “303 people saw your post”. It simply means that the organic reach of the post is 303.
It is important to note that not all your fans will see a particular post published on their newsfeed.

2) Engaged Users: Engagement is the number of people who clicked anywhere in your post. Engagement is important since it helps you understand if the content you are posting is interesting to your facebook audience.
Again, note that simply looking at the raw engagement statistics is not enough to see what posts are most engaging. The best way to analyse engagement is to calculate the engagement % =( engaged users/ reached users ) * 100

3) Talking about this: People “talking about this” are story tellers i.e. they create stories out of your posts. What are stories? Well, simple. If someone likes, shares or comments they are generating stories through your post.

4) Click through rate: This measures the number of people who have clicked on your post to view a larger version of your photo, a link on your content or watched a video. The CTR really measures how many people are interested enough to pay attention to your content.

5) Negative Feedback: This aims to measure any negative action a user takes for instance – hiding a specific post, hiding all future posts, unliking the page or even reporting it as spam.

I *heart* Heinz Singapore.

 I *heart* Heinz Singapore.

We have seen so many “I Love *something*” campaigns. Most of them get monotonous and dry.

However, this “I love Heinz” campaign was surely a great hit! The idea is so simple – Share why you love Heinz and you win a pack of 12 Heinz Ketchup bottles with personalized talking labels.

The Social Media Team created a “Heinz Hall of Fame”. The perfect time tested ketchup mix for a campaign to go viral – get your family and friends to like your photo and the top 10 will win the personalized ketchup bottles.

I am personally a believer in the power of Social Media and the true engagement value that it creates. Just such a simple idea creates so much of a buzz. At the end of the day, it is so important to get people talking. And of course, what better way than to bond over food? :)

I *heart* Heinz Singapore.

 I *heart* Heinz Singapore.

We have seen so many “I Love *something*” campaigns. Most of them get monotonous and dry.

However, this “I love Heinz” campaign was surely a great hit! The idea is so simple – Share why you love Heinz and you win a pack of 12 Heinz Ketchup bottles with personalized talking labels.

The Social Media Team created a “Heinz Hall of Fame”. The perfect time tested ketchup mix for a campaign to go viral – get your family and friends to like your photo and the top 10 will win the personalized ketchup bottles.

I am personally a believer in the power of Social Media and the true engagement value that it creates. Just such a simple idea creates so much of a buzz. At the end of the day, it is so important to get people talking. And of course, what better way than to bond over food? :)

PSI Humor = Fail

url

Just recently i posted “#Sg Haze at Marketing’s best”. Of course, this Mc Donald’s ad was up but i didn’t think it was particularly funny or fascinating (read: it was not mooketing blog worthy)

The very same Ad in the newspaper has drawn much criticism from the people of Singapore asserting that the ad campaign is really done in bad humor.

Here is a glimpse of their saving face PR speech: “We share the concerns of Singaporeans and were equally surprised to see PSI levels hit record highs overnight. The ad in question was designed and placed when conditions were not as severe, and we agree that in this current context the advertisement is inappropriate. We apologise.”

An interesting lesson i learnt from Guerilla Marketing Remix by Jay Conrad Levinson is that an ad can be funny once or twice or even three times but the tenth time, its simply annoying. Therefore, don’t make something funny for the sake of being funny.

Humor is a double edged sword. This ad doesn’t amplify Mac Donald’s core marketing message (unlike True Fitness). To me, this ad lacked both – Humor and Taste. (Quite literally so).

On Lessons Learnt : Core Messages

On Lessons Learnt : Core Messages

Made to Stick by Chip and Dan Heath should be a must read book for marketers and everyone else. The book name was inspired by one of the chapters of the amazing book (almost like a marketers bible) called “The Tipping Point” by Malcolm Gladwell.

Made to Stick really analyses why some ideas survive and other die and explores what marketers can do to really make their ideas “stick” in the crazy little world.

Made to Stick is most well known for it’s SUCCES model which defines the 6 principles of what really makes ideas stick – Simplicity, Unexpectedness, Concreteness, Credibility, Emotion and Stories.

However, what i really took back from the book was their view about the importance of core messages. Of course, we all know that core messages are important blah. blah. blah.

But what really amused me was the realization about how often we tend to bury our core messages just to make something more interesting. This could be an article, visuals, videos anything.

I really believe that this tiny take away is so important in each one of our lives. Instead of focusing on how to make the article, visual or video more interesting, we should really focus our energy on making the core message interesting itself.

This little detail in the book had a profound effect on the way i analyze campaigns. Without a doubt, this idea “stuck”.

#Sg Haze at Marketing’s best

#Sg Haze at Marketing's best

With all the negative buzz going around about the haze in Singapore, everyone wants to be indoors. But we all need to exercise and jogging outdoors isn’t an option.

Here is a brilliant campaign where the PSI Index determines the number of free passes to the Gym.

I am almost convinced that marketers are like hedge fund managers. We make the most out of every situation. no matter what :)